Instant Quote
01386 718165

Privacy Policy

Cannins Ltd – Data Protection and Privacy Policy

Effective Date: 28.04.2025

At Cannins Ltd, we take your privacy seriously. As a trusted, family-run exterior cleaning company, we believe that protecting the personal information of our valued clients is a vital part of delivering the high-quality, professional service you deserve.

This Privacy Policy explains how we collect, use, and safeguard your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cannins Ltd (“we”, “us”, “our”) is a private limited company registered in England and Wales, specialising in exterior cleaning services, including window cleaning, gutter clearance and cleaning, roof cleaning, moss removal, pressure washing, and soft washing. We are based in Evesham, Worcestershire and operate within a 30-mile radius, primarily serving the North Cotswolds.

Our commitment to excellence is matched by our commitment to protecting your privacy.

2. The Information We Collect

We collect and process the following types of personal information:

  • Identity Data: Your full name, title, and, where applicable, company name.
  • Contact Data: Billing address, service address, email address, and telephone numbers.
  • Transaction Data: Details about payments to and from you, and other details of services you have purchased from us.
  • Technical Data: Information collected through our website (e.g., IP addresses, browser types).
  • Marketing and Communications Data: Your preferences in receiving marketing communications from us.

We only collect the data necessary to provide you with our services and ensure a smooth customer experience.

3. How We Collect Your Information

We use different methods to collect data from and about you, including:

  • Direct interactions: when you enquire about our services, book a service, or correspond with us.
  • Automated technologies: when you use our website.
  • Third parties: where permitted by law.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and deliver our professional services to you.
  • To manage payments, fees, and charges.
  • To communicate with you regarding your bookings, enquiries, and feedback.
  • To send you service updates or relevant offers (with your consent).
  • To comply with legal obligations and maintain appropriate records

We never sell or share your personal data for third-party marketing purposes.

We rely on the following legal bases to process your personal information:

  • Performance of a Contract: Processing your data is necessary for us to perform the contract we have with you.
  • Legitimate Interests: Where it is necessary for our legitimate interests (e.g., managing our business) and your interests and fundamental rights do not override those interests.
  • Consent: Where you have given us clear consent to process your personal data for a specific purpose.
  • Legal Obligation: Where we must comply with a legal or regulatory obligation.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Typically, we retain service records for six years.

7. Your Data Protection Right

You have the following rights:

  • The right to access the personal data we hold about you.
  • The right to request correction of any inaccurate or incomplete data.
  • The right to request deletion of your data (where applicable).
  • The right to object to our processing of your data.
  • The right to request restriction of processing.
  • The right to data portability

If you wish to exercise any of these rights, please contact us using the details below.

8. How We Protect Your Data

We implement robust security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. Our internal procedures and policies ensure that only those employees who have a legitimate business need will access your information 

9. Sharing Your Data

We may share your data with trusted service providers who assist us with our operations, such as IT support, cloud storage providers, or payment processors. All third parties are required to respect the security of your data and to treat it in accordance with the law.

We may also disclose your personal data if required by law.

10. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour. You can set your browser to refuse all or some cookies.

More detailed information is available in our [Cookies Policy] (link if applicable).

11. Changes to This Privacy Policy

We keep this policy under regular review. Updates will be posted on our website. Where appropriate, we may notify you directly about changes.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Cannins Ltd

Evesham, Worcestershire

Telephone: 01386718165

Email: info@cannins.co.uk

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at http://www.ico.org.uk.