Protect your property and your peace of mind by choosing wisely.
Hiring a contractor can feel like a leap of faith. Whether you’re bringing someone in to clean your roof, repair your gutters, or renovate part of your home, it’s important to know exactly who you’re dealing with. A reliable contractor should make you feel reassured from the very first conversation not concerned.
Here’s what to look for when instructing a contractor, and some early red flags that might mean it’s time to walk away.
Check Their Insurance
Before a contractor steps foot on your property, ask for proof of insurance.
A reputable company will have:
- Public Liability Insurance – protecting your property if something goes wrong.
- Employers’ Liability Insurance – covering their staff while working on-site.
- Specialist cover if the work involves height, chemicals, or electrical equipment.
If they hesitate or can’t produce valid certificates, that’s your first warning sign. Never take “don’t worry, we’re covered” as an answer — always ask for the documentation.
Ask for Recommendations
Word of mouth is still one of the best forms of quality assurance.
Ask friends, family, or neighbours who they’ve used and if they’d recommend them. Real feedback about the service, communication, and results can tell you far more than a flashy website ever will.
If you’re looking online, read verified reviews — not just the testimonials posted on a company’s own website. Google, Facebook, or trade association listings often provide the most genuine insight.
Check Credentials and Online Presence
A professional contractor will take pride in their image and reputation. Before instructing anyone:
Visit their website to confirm address, contact details, and service range.
Look at before and after photos to see the quality of their work.
Review their social media — consistent posts, safety measures, and team photos show an established and transparent business.
No digital footprint or a poorly maintained page can sometimes indicate a short-lived or non-compliant operation.
Look for Accreditations and Training
Membership in industry associations such as SafeContractor, Constructionline, or other professional bodies demonstrates commitment to best practice, safety, and compliance.
Ask what training or certifications their team holds — from IPAF and PASMA (for working at height) to COSHH awareness or environmental compliance.
These accreditations mean they’ve invested in safe, responsible working — and you can feel confident your property is in capable hands.
Red Flags to Watch Out For
Even the most convincing contractor can show warning signs if you know what to look for:
No written quote or contract. Verbal promises often lead to disputes.
Pressure tactics like “we can start tomorrow if you pay a deposit now.”
Unmarked vans or no uniform — often a sign of a cash-in-hand operator.
Poor communication or constantly changing prices.
No references or proof of previous work.
Unsafe behaviour on-site, such as working without PPE or skipping risk assessments.
If something feels off, trust your instincts – it usually means you’re right.
Final Thoughts
Instructing the right contractor is about more than just getting a job done – it’s about trust, safety, and long-term results. Take the time to do your checks, ask questions, and look beyond the price tag.
At Cannins Ltd, we welcome transparency. We’re fully insured, SafeContractor-approved, and proud of our reputation for professionalism across the Cotswolds and Worcestershire. You’re always welcome to ask for references or view examples of our work — because when it comes to your property, you deserve complete confidence.